 Additional services include:
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Our IT Outsourcing offering allows you to manage your technology
needs in an entirely hassle free manner. Our Helpdesk (based on the
Service Desk Model) allows you to have a Single Point of Contact (SPoC)
for your customers; our Remote Desktop Management allows you to maintain
and protect your IT infrastructure; and our unique services like the
Blackberry Support Function affords you comprehensive user and system
support. Asset Administration | Software Compliance | Asset Discovery, Management & Distribution | Patch Distribution & Management | Virus Remediation & Protection | Data Restoration | Online Backup | Service Request Management | Remote Support & Access | Hardware Break/Fix | Virus Contingency Planning Helpdesk Services Call Management Tracking, Reporting & Resolution | Field Engineer Support | Installations, Moves, Adds & Changes (IMAC) Support | Hardware Support: Laptops, Desktops, Printers, Monitors & PSDs | Software Support: MS OS, MS Office Suite, Third-party Applications, Proprietary Applications | Network Connectivity Support: VPN, Network Administration, Account Management | Email | Utilities Blackberry Support Services Assisting in presales meetings as Technical Support | Assisting in IT Environment Evaluation for Blackberry Enterprise Server implementation | Providing training on Servers, Services & Applications | Supporting and educating end-users to the potential of their Blackberry devices | Assisting client Contact Centers with troubleshooting and technical queries | Dispatching an expert engineers on-site for support and troubleshooting | Extensive Report Generation: Daily/Weekly/Monthly/Quarterly case-wise status reports | Handling the Return Merchandise Authorization (RMA) process | Software up-gradation, Third-Party installations, patch updates, data transfer, basic configuration, handheld customization and software/hardware checks for end-users For further information, please contact
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