METHODOLOGY
At Ovex, we follow a robustly defined framework to manage the complete BPO migration and transition. This proven service transfer platform is designed to ensure process integrity and minimize inherent migration risks.
Our model includes a tried and tested process to support transition management by ensuring that there is a documented methodology with formats, tools, and guidelines in place to aid the transition team in de-risking the transition of a customer's processes and reducing the pain of migration as much as possible.
A coordinated project management system captures critical client documentation and incorporates an extensive knowledge base that assists the transition management team in understanding, duplicating, and migrating mission-critical business processes.
KEY STRENGTHS
- • Part of a $324m US Corporation
- • Eight local offices in Lahore, Islamabad,
and Karachi
- • Second largest exporter of IT services
in Pakistan
- • ISO 9000:2001 compliant
- • State of the art fully redundant
communications infrastructure
- • Highly educated workforce
- • Offshore time zone offers same day
or around the clock support
- • Firm commitment to security
- • Full auditing with document management
- • Expertise in multiple facets of
the outsourcing industry
• Complete portfolio of IT Solutions
for end to end support
QUALITY PHILOSOPHY
Quality Service doesn’t just happen. Providing quality service is the result of good planning, hard work, continuous management, and consistent vigilance. It demands high commitment, sincere effort, intelligent direction, and skillful execution.
Every Variable in our quality formula is rigorously measured and managed to ensure that we maximize every aspect of quality under our control.
