CSR (Outbound) - Fin Tech Project

Job Description

We are seeking motivated and customer-oriented Call Centre Representatives for Recovery (Fintech Project) to join our dynamic team. The ideal candidates will be responsible for handling a high volume of outbound calls, addressing customer inquiries, resolving issues, and providing exceptional service. This role requires excellent communication skills, patience, and a positive attitude. A strong background in financial services and finance collections, with a focus on delivering exceptional customer service.

Key Responsibilities:

• Answering customers calls, listening to their concerns and solving problems
• Answer outbound calls and respond to customer queries
• Familiarly with CRM System & Practices
• Previous experience in a customer support role
• Fresh and Experienced both are encouraged to apply
• Record Keeping Related to Calls
• Experience in a Call Center as Outbound CSR (Recovery) is a big Plus
• Previous experience in Bank, similar project or Finance Collection will be preferred
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Qualifications:

• Graduation in any field.
• Previous experience in Call Center as recovery agent will be preferred.
• Strong communication skills, both spoken and written.
• Proficiency in MS Office applications.
• Ability to handle systems efficiently and accurately.
• Having a good exposure in sales and recovery
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Why Ovex Tech?

1. Dynamic Environment: Be part of a fast-paced and growing company.
2. Growth Opportunities: Work in a stimulating environment and contribute to our continued success.
3. Timings: 9am to 6pm - 06 days a week and 01 day off as per roster
4. Gross Salary Range is Rs. 33,000/- per month Plus KPI’s (5,000), inclusive of all allowances.

Location: Lahore